How do I contact support?
Email [email protected], or use the "Ask us" chat in the bottom-right corner of this page — Stelo's support AI usually replies in under 15 seconds, and can escalate to a human if it can't resolve your issue.
How can we help?
Reach us directly, or check the answers below. We usually reply within minutes.
Contact us
Email [email protected] or use the “Ask us” chat button on this page.
Frequently asked questions
How do I cancel or manage my subscription?
If you subscribed on the web, go to Settings → Billing to manage your plan through Stripe's customer portal. If you subscribed in the iOS app, manage it from Settings → Apple ID → Subscriptions on your device.
My tasks or data aren't syncing.
Stelo is backed by a live database — a pull-to-refresh or hard reload usually resolves sync delays. If the problem persists, contact support with your account email.
The AI isn't responding or seems slow.
AI usage rate limits reset every hour. Pro plan subscribers have higher limits. If AI features are consistently unavailable, contact support.
My calendar isn't syncing.
Reconnect your calendar from Settings → Calendar. Stelo only reads busy times and writes the focus-block events it creates — it never modifies your other events.